Trashaesthetic BD makes limited edition and pre-order clothing drops. Because of this, all orders are final once confirmed.
We don't accept refunds, returns, cancellations, or swaps because you changed your mind, picked the wrong size, didn't like the color, or any other reason that isn't our mistake — unless consumer protection law in Bangladesh says otherwise.
Always open and check your package while the delivery person is still there. If something is missing, damaged, or wrong, tell the delivery rider right away and call us at 01903301038 while they're still with you.
If you accept the package and the delivery person leaves without you reporting a problem, we can't offer a refund or replacement. This rule keeps things fair and makes sure any issues can be checked properly with our courier.
Damaged or Wrong Items
We work hard to get every order right. If you receive something that is damaged or not what you ordered because of a mistake on our end, our team will look into it quickly and arrange a replacement or refund if it checks out.
When We Can't Accept a Claim
We can't process a claim if:
- The item has been worn, washed, ironed, dry cleaned, altered, sprayed with perfume, or damaged after you received it.
- The item is not in its original condition with all packaging still there.
- The issue is about size preference, fit, color shade, a change of mind, or an accidental purchase.
- The problem wasn't reported during delivery while the courier was present, or there's no clear photo or video as proof.
How to Report a Problem Right Away
If you get a damaged or wrong item, here's what to do during delivery:
- Keep the package and let the Steadfast courier know about the problem immediately.
- Message us on WhatsApp at 01903301038 or email us at trashaesthetic.bd@gmail.com.
- Share your Order Number, your phone number, and clear photos or a short video of the item and the shipping label.
If we approve a refund, we'll send it to you via bKash, Nagad, or bank transfer. This policy doesn't take away any rights you have under Bangladesh consumer protection law.
REPORT A PROBLEM WITH YOUR ORDER
Contact us right away during delivery if something is wrong.